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Latest Blog Posts

Columbus Client Conference Recap

May 24, 2018

Last week we had the great pleasure of hosting more than 100 clients in our hometown of Columbus for our 28th Client Conference. Interacting with clients is always one of the highlights of my job.

GDPR and Consumer Care: The Evolution of Consumer Privacy

March 23, 2018

You may be seeingquite a bit of news about GDPR lately, some of it quite alarmist. We have had quite a few conversations with clients about the topic in recent months as they work through their company plans for compliance. While this may only seem to be a question for operations in Europe we think that it is helpful for all consumer care teams to understand the principles, as the question of consumer privacy rights is universal.