Background

Partners

Wilke Global Partners are recognized for their commitment to the consumer care discipline and their technology and business expertise. Our Partners can go beyond providing traditional contact center services by offering system support using our proven suite of consumer care solutions, freeing up your scarce resources and providing unique expertise on process and systems.

Our Platinum Partners have the highest level of expertise with Wilke Global applications. The Wilke Global Platinum Partners have demonstrated that they can provide a true end to end service – from application setup and configuration through operation and support. Our Platinum Partners can help you select, configure and run the Wilke Global solutions that meet your business needs.

Premiere Response bridges the gap between marketing concepts and the customer experience with exceptional Omni-channel contact center solutions. We deliver on brand promises with customized engagement strategies and smart service options. Premiere Response is a division of American Customer Care. We own and operate 6 contact centers in the Domestic U.S. and have partnerships in the Dominican Republic and Europe. Our U.S. contact centers support a global reach and our partnerships bring additional support to the Latin American and European markets. With 30 years of experience, Premiere Response has proven success across multiple industries.

Stafford Communications is uniquely different. We’re not just a call center. We’re a consulting company specializing in customer service and compliance. Founded by a toxicologist-turned-customer-care expert, we help companies, primarily in regulated industries – including food/beverage, healthcare, CPG and beauty care. Stafford has deep expertise in CRS, our standard contact center CRM offering. We’ve been using CRS for more than 25 years because of the flexibility, comprehensive data collection and reporting tools it offers our clients.

With contact centers in the US and Canada, we offer a full complement of Contact Center Services as well as Consulting and Compliance Services. We manage smaller customer care programs for companies of all sizes. Our industry experts specialize in complex customer communications with high-end service.  We are here to partner with you – whether you would like to co-source your program or outsource. Stafford offers multichannel services including inbound, outbound, email, social media, reviews, chat, text, and video chat as well as value added services including consulting, training, and fulfillment. We empower companies to improve their internal call centers through process improvement, consolidation and restructuring. We bring first-hand expertise in quality and compliance, organizational assessments, training, staffing, documentation and crisis management to each unique situation.

Telerx is an industry-leading business process outsourcer specializing in the multi-channel engagement of consumers, patients, healthcare professionals and enterprise personnel. For more than 35 years, we have been servicing Fortune 500 consumer goods and life sciences companies. Telerx supports clients 24/7 in over 100 countries with over 30 languages. With a strategic focus on innovation and regulatory compliance, Telerx handles more than 35 million interactions per year helping our clients build and protect their brands.

Wilke Global Gold Partners have been certified to manage the day to day operations and administration of Wilke Global software and are currently managing a system for multiple consumer brands.

Formed in 1995, privately held Alta Resources is a leading provider of customer-related business process outsourcing (BPO) for many of the world’s best-known brands in a variety of industries, including consumer-packaged goods (CPG), health insurance and entertainment. With its comprehensive service offerings—care, sales, e-commerce, back office and fulfillment—clients can seamlessly integrate their core functions through a single partner. Alta Resources helps clients improve and better manage their customer experiences across every touch point, ultimately delivering quantifiable results such as sales growth and cost savings. Along with its Brea, CA, location, Alta Resources has a main campus and fulfillment facility in Neenah, Wisconsin, as well as operations in Florida and the Philippines.

Since 1986, TMP Direct has developed, implemented and managed a full range of partnership solutions for some of the most well known brands in North America.  Our focus is on delivering a highly personalized service, driving customer satisfaction and building brand loyalty through a unique combination of sales support, customer care, fulfillment and e-commerce solutions TMP Direct is committed to providing best-in-class solutions that include but go well beyond the Contact Center.  We offer solutions with integrity, innovation, and consultative engagement through a dedicated, professional staff of client advocates. Our strategic priorities are rooted in the foundation on which our company was built; establishing long-term client partnerships, being valued as trusted advisors and creating an environment that is a natural extension of our partners. Our strategic priorities remain focused on building proactive client teams that reflect product knowledge and brand advocacy, and account management that is consultative and provides strategic guidance. We continue to invest in technological solutions that drive the omni-channel experience and innovative consumer engagement strategies.