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7 Takeaways from the SOCAP Data & Reporting Workshop

July 6, 2017

We recently had the chance to attend and facilitate a session at the annual SOCAP Data & Reporting Workshop in Chicago. With over 20 of our client companies in attendance - it felt like a bit like an extended family reunion, complete with a birthday celebration!

5 Consumer care thoughts from the 2017 KPCB 'State of the Internet' report

June 16, 2017

Every year I eagerly await the Kleiner Perkins Internet Trends report led by Mary Meeker (previously recommended as data source for strategy formulation). It is always a well-researched overview of what is happening at the intersection of consumers, the internet, and business. 

So you have been acquired....

May 26, 2017

The buying and selling of brands and companies is a fairly regular part of doing business in the consumer products industry.  But being the acquired can be incredibly stressful, and inevitably your team will start to worry. Are mass role eliminations in the cards? Will everyone have to relocate? What will happen to the company culture/benefits/payscale/etc?

Latest Case Studies

Latest Whitepapers

Empowering Consumer Care to Collect Good Data is Easier than You Think

A key component of the value Consumer Care delivers to their organization requires the collection of good quality data within your contact center. This information can drive product development efforts, focus promotional activities, and mitigate risk from crisis or adverse events. We’ve developed this simple checklist for you to use to assess – and improve – the quality of the data your organization currently collects.

Use Marketing Data to put a Real Value on your Consumer Engagement

How much is a consumer worth to your brand? Leverage some simple data to calculate a real, credible value that you can use to make decisions and drive investment in consumer relationships.