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Products

Our suite of products addresses every aspect of consumer care from simple where to buys to questions about ingredients to quality control issues and more.

CRS-(200x)

Complete Consumer Care Solution. CRS provides the functionality to handle consumer contacts from start to finish – without the complexity, expense, or IT effort of integrating multiple tools. It gives you the power to define business processes, ensure the right data is captured, and resolve issues.

INCITE-(200x)

Unlock Your Consumer Response Data. Our INCITE system allows you to visualize trends in consumer feedback to drive action quickly. With simple setup and use as well as no programming or IT complexity allows, anyone on your team can analyze consumer data to answer questions and understand what consumers are telling your brand.

ENLIGHT-(200x)

Manage Your Message. Distribute all of the information your team needs with ENLIGHT, from process documents to packaging artwork to frequently asked questions. You can ensure that your team, other functional areas, and consumers have access to a single version of the truth when and where they need it.

SMART-(200x)

Engage New Audiences. Our social engagement tool, SMART, is purpose built for responding to consumers and we give you the power to turn on consumer support via Facebook or Twitter and more with ease. Keep all of your consumer engagements in a single system for a comprehensive 360 degree view of consumer feedback.

SPOT-(200x)

Drive Sales & Satisfaction. Turn your most frequent contact reason – where to buys – into product sales and satisfied consumers. SPOT, our product locator, uses store scanner data to direct consumers directly to retail locations that have actually sold their requested product. You will streamline your process and reduce cost.

Latest Blog Posts

7 Takeaways from the SOCAP Data & Reporting Workshop

July 6, 2017

We recently had the chance to attend and facilitate a session at the annual SOCAP Data & Reporting Workshop in Chicago. With over 20 of our client companies in attendance - it felt like a bit like an extended family reunion, complete with a birthday celebration!



5 Consumer care thoughts from the 2017 KPCB 'State of the Internet' report

June 16, 2017

Every year I eagerly await the Kleiner Perkins Internet Trends report led by Mary Meeker (previously recommended as data source for strategy formulation). It is always a well-researched overview of what is happening at the intersection of consumers, the internet, and business.