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Products

Our suite of products addresses every aspect of consumer care from simple where to buys to questions about ingredients to quality control issues and more.

CRS-(200x)

Complete Consumer Care Solution. CRS provides the functionality to handle consumer contacts from start to finish – without the complexity, expense, or IT effort of integrating multiple tools. It gives you the power to define business processes, ensure the right data is captured, and resolve issues.

INCITE-(200x)

Unlock Your Consumer Response Data. Our INCITE system allows you to visualize trends in consumer feedback to drive action quickly. With simple setup and use as well as no programming or IT complexity allows, anyone on your team can analyze consumer data to answer questions and understand what consumers are telling your brand.

ENLIGHT-(200x)

Manage Your Message. Distribute all of the information your team needs with ENLIGHT, from process documents to packaging artwork to frequently asked questions. You can ensure that your team, other functional areas, and consumers have access to a single version of the truth when and where they need it.

SMART-(200x)

Engage New Audiences. Our social engagement tool, SMART, is purpose built for responding to consumers and we give you the power to turn on consumer support via Facebook or Twitter and more with ease. Keep all of your consumer engagements in a single system for a comprehensive 360 degree view of consumer feedback.

SPOT-(200x)

Drive Sales & Satisfaction. Turn your most frequent contact reason – where to buys – into product sales and satisfied consumers. SPOT, our product locator, uses store scanner data to direct consumers directly to retail locations that have actually sold their requested product. You will streamline your process and reduce cost.

Latest Blog Posts

So you have been acquired....

May 26, 2017

The buying and selling of brands and companies is a fairly regular part of doing business in the consumer products industry.  But being the acquired can be incredibly stressful, and inevitably your team will start to worry. Are mass role eliminations in the cards? Will everyone have to relocate? What will happen to the company culture/benefits/payscale/etc?



Online brand conversations do not represent ALL brand conversations

May 19, 2017

Not all conversations about brands hit the idyllic notes of the Pissarro painting above, nor do they all look the same! You may recall that a while back we shared some research on the intersection of customer service and word of mouth from Engagement Labs. Well they have published a great piece of work on the relationship between online and offline brand conversations that you may want to have a look at.