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Products

Our suite of products addresses every aspect of consumer care from simple where to buys to questions about ingredients to quality control issues and more.

CRS-(200x)

Complete Consumer Care Solution. CRS provides the functionality to handle consumer contacts from start to finish – without the complexity, expense, or IT effort of integrating multiple tools. It gives you the power to define business processes, ensure the right data is captured, and resolve issues.

INCITE-(200x)

Unlock Your Consumer Response Data. Our INCITE system allows you to visualize trends in consumer feedback to drive action quickly. With simple setup and use as well as no programming or IT complexity allows, anyone on your team can analyze consumer data to answer questions and understand what consumers are telling your brand.

ENLIGHT-(200x)

Manage Your Message. Distribute all of the information your team needs with ENLIGHT, from process documents to packaging artwork to frequently asked questions. You can ensure that your team, other functional areas, and consumers have access to a single version of the truth when and where they need it.

SMART-(200x)

Engage New Audiences. Our social engagement tool, SMART, is purpose built for responding to consumers and we give you the power to turn on consumer support via Facebook or Twitter and more with ease. Keep all of your consumer engagements in a single system for a comprehensive 360 degree view of consumer feedback.

SPOT-(200x)

Drive Sales & Satisfaction. Turn your most frequent contact reason – where to buys – into product sales and satisfied consumers. SPOT, our product locator, uses store scanner data to direct consumers directly to retail locations that have actually sold their requested product. You will streamline your process and reduce cost.

Latest Blog Posts

5 Tips on globalizing your consumer care systems

July 30, 2018
Over the years our team has worked with brands working to globalize their consumer care systems. These projects can range from the seemingly simple (“it’s time to have the US and Canada on one system”) to the clearly challenging (“we need to integrate 80+ markets on a single platform”). No matter how big the challenge, our te am has identified a few common threads across most globalization projects. With credit to our consultants – here are some tips for any team planning to bring multiple markets onto a single system.


2018 Internet Trends Report - We see 4 key items for consumer care professionals

June 21, 2018

We were excited to share some big news with our recent announcement that we have joined forces with Astute Solutions. Not quite as exciting but always a big event for those of us who follow consumers and technology is the annual release of the annual KCPB Internet Trends report! Absolutely one of the best annual snapshots of trends in consumer technology.