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Products

Our suite of products addresses every aspect of consumer care from simple where to buys to questions about ingredients to quality control issues and more.

CRS-(200x)

Complete Consumer Care Solution. CRS provides the functionality to handle consumer contacts from start to finish – without the complexity, expense, or IT effort of integrating multiple tools. It gives you the power to define business processes, ensure the right data is captured, and resolve issues.

INCITE-(200x)

Unlock Your Consumer Response Data. Our INCITE system allows you to visualize trends in consumer feedback to drive action quickly. With simple setup and use as well as no programming or IT complexity allows, anyone on your team can analyze consumer data to answer questions and understand what consumers are telling your brand.

ENLIGHT-(200x)

Manage Your Message. Distribute all of the information your team needs with ENLIGHT, from process documents to packaging artwork to frequently asked questions. You can ensure that your team, other functional areas, and consumers have access to a single version of the truth when and where they need it.

SMART-(200x)

Engage New Audiences. Our social engagement tool, SMART, is purpose built for responding to consumers and we give you the power to turn on consumer support via Facebook or Twitter and more with ease. Keep all of your consumer engagements in a single system for a comprehensive 360 degree view of consumer feedback.

SPOT-(200x)

Drive Sales & Satisfaction. Turn your most frequent contact reason – where to buys – into product sales and satisfied consumers. SPOT, our product locator, uses store scanner data to direct consumers directly to retail locations that have actually sold their requested product. You will streamline your process and reduce cost.

Latest Blog Posts

Wilke Global 2017 European Client Conference draws to a close

October 4, 2017

It was a pleasure to spend time with so many great clients at our European User Conference this week. We met in the beautiful Queen Victoria Park, home of the 2012 Olympic Games and were treated to some beautiful London weather, including actual sun and blue skies!



Making an impression with consumer care: Marketing measures 101

August 25, 2017

If consumer care is going togrow sales it needs to be funded like a brand marketing activity! We are pleased to share another perspective on how you can better frame consumer care in brand terms. Check out our video on branding for a broad discussion of consumer care and marketing (scroll about halfway down the page for the recording).