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As the leading customer service software provider for consumer brands, Wilke Global supports the entire workflow of today’s consumer affairs professionals. With the most comprehensive suite of offerings for consumer goods customer support, Wilke Global helps hundreds of brands manage their operations, delight consumers, and deliver timely insights.

Their support is excellent.
Diane McElroyACH Food Companies, Inc.
Wilke Global’s customer service is excellent.
Louise Zelek
As far as Wilke’s software is concerned, I love the ability and flexibility of the features.
Kimberly BacoteAryzta Otis Spunkmeyer LLC
Wilke listens and there’s innovation, but the pinnacle for me would be their service.
Amy MorganBeiersdorf USA
They are innovative, endlessly so.
John CronceJockey International Inc.
I have always been treated as if we are as important as a company who might be paying ten times what we are.
Penny HennessyRich Products Corporation
They have excellent customer service and products.
Michael ReyesBumble Bee Foods, LLC
It’s a system that’s very expandable and it works well for our small business.
Wendy TylerEarthbound Farm
CRS is flexible and has good functionality. It’s been able to do the things that we want to do with it.
Shannon BuesgensMOM Brands
The staff at Wilke Global is very reliable.
Patrice FehlThe Hershey Company

Our Products

Our solutions cover every aspect of consumer-to-business CRM, including efficient contact capture to ensure rapid issue resolution as well as complete reporting across all channels.

CRS helps you capture the right information to answer questions and resolve issues. Its robust design adapts to your processes and eliminates the complexity of having to integrate multiple tools.

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INCITE allows you to unlock the wealth of information consumers communicate to you. It helps you visualize trends and rapldly explore your data.

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ENLIGHT ensures a consistent and accurate message is shared with consumers. Your entire organization can access a single version of the truth.

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SMART is purpose built for consumer care teams to support social media. It provides you a comprehensive 360 degree view of consumer feedback.

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SPOT helps you maximize every sales opportunity while creating a positive consumer experience. Using store level sales information, SPOT directs consumers nearby to retail locations that have recently sold their specified product.

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Case Studies

Turkey-Butterball

Butterball

June 23, 2016 | Client: Butterball |

The organization had reached a point where the technology used when interacting with consumers was reducing efficiency and dragging down operations. Butterball now uses Wilke Global’s CRS platform, as well as the ENLIGHT knowledgebase, the SPOT product locator tool, live chat functionality and other modules that work in concert with the CRS to create a seamless experience for both staff in the contact center and the consumers, who contact Butterball.

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