As the leading customer service software provider for consumer brands, Wilke Global supports the entire workflow of today’s consumer affairs professionals. With the most comprehensive suite of offerings for consumer goods customer support, Wilke Global helps hundreds of brands manage their operations, delight consumers, and deliver timely insights.
They have excellent customer service and products.
They are very open minded to try new things to see if they can get their application to do what I as a client need it to do.
CRS is flexible and has good functionality. It’s been able to do the things that we want to do with it.
Wilke is very flexible and willing to work with us.
I think CRS is perfect. It does everything we need it to do.
It’s a perfect fit in terms of what we need to do and how we need to keep track of consumers.
The people at Wilke make the company. The products are fabulous but the people make me come back.
Wilke listens and there’s innovation, but the pinnacle for me would be their service.
Their support is excellent.
They come up with creative solutions to meet client needs.
Our solutions cover every aspect of consumer-to-business CRM, including efficient contact capture to ensure rapid issue resolution as well as complete reporting across all channels.
CRS helps you capture the right information to answer questions and resolve issues. Its robust design adapts to your processes and eliminates the complexity of having to integrate multiple tools.Learn More
INCITE allows you to unlock the wealth of information consumers communicate to you. It helps you visualize trends and rapldly explore your data.Learn More
ENLIGHT ensures a consistent and accurate message is shared with consumers. Your entire organization can access a single version of the truth.Learn More
SMART is purpose built for consumer care teams to support social media. It provides you a comprehensive 360 degree view of consumer feedback.Learn More
SPOT helps you maximize every sales opportunity while creating a positive consumer experience. Using store level sales information, SPOT directs consumers nearby to retail locations that have recently sold their specified product.Learn More
The organization had reached a point where the technology used when interacting with consumers was reducing efficiency and dragging down operations. Butterball now uses Wilke Global’s CRS platform, as well as the ENLIGHT knowledgebase, the SPOT product locator tool, live chat functionality and other modules that work in concert with the CRS to create a seamless experience for both staff in the contact center and the consumers, who contact Butterball.Keep Reading