As the leading customer service software provider for consumer brands, Wilke Global supports the entire workflow of today’s consumer affairs professionals. With the most comprehensive suite of offerings for consumer goods customer support, Wilke Global helps hundreds of brands manage their operations, delight consumers, and deliver timely insights.

They are innovative, endlessly so.
John CronceJockey International Inc.
I like the ease of their system, it is very user-friendly.
Karen SimmonsYokohama Tire Corporation
It’s a system that’s very expandable and it works well for our small business.
Wendy TylerEarthbound Farm
I appreciate that Wilke listens to the user community feedback and tries to implement changes based off of that feedback.
Joanna GrennesKellogg's
I like the system of course, and the technology that Wilke Global provides.
Willie BarberTyson Foods Inc.
For me, the most important aspect of continuing a partnership with Wilke Global is that they continue to innovate.
Ellyn ScottCrayola
The people at Wilke make the company. The products are fabulous but the people make me come back.
Jennifer KelmJohnsonville Sausage LLC
CRS is flexible and has good functionality. It’s been able to do the things that we want to do with it.
Shannon BuesgensMOM Brands
They are aggressive, solution-oriented, and seek constant customer feedback.
Sheila SullivanCoty Inc.
I like that providing feedback translates into actions.
Vanessa PelnarCoty Inc.

Our Products

Our solutions cover every aspect of consumer-to-business CRM, including efficient contact capture to ensure rapid issue resolution as well as complete reporting across all channels.

CRS helps you capture the right information to answer questions and resolve issues. Its robust design adapts to your processes and eliminates the complexity of having to integrate multiple tools.

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INCITE allows you to unlock the wealth of information consumers communicate to you. It helps you visualize trends and rapldly explore your data.

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ENLIGHT ensures a consistent and accurate message is shared with consumers. Your entire organization can access a single version of the truth.

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SMART is purpose built for consumer care teams to support social media. It provides you a comprehensive 360 degree view of consumer feedback.

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SPOT helps you maximize every sales opportunity while creating a positive consumer experience. Using store level sales information, SPOT directs consumers nearby to retail locations that have recently sold their specified product.

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Case Studies



June 23, 2016 | Client: Butterball |

The organization had reached a point where the technology used when interacting with consumers was reducing efficiency and dragging down operations. Butterball now uses Wilke Global’s CRS platform, as well as the ENLIGHT knowledgebase, the SPOT product locator tool, live chat functionality and other modules that work in concert with the CRS to create a seamless experience for both staff in the contact center and the consumers, who contact Butterball.

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