As the leading customer service software provider for consumer brands, Wilke Global supports the entire workflow of today’s consumer affairs professionals. With the most comprehensive suite of offerings for consumer goods customer support, Wilke Global helps hundreds of brands manage their operations, delight consumers, and deliver timely insights.
The people at Wilke Global are very helpful.
I like the ease of their system, it is very user-friendly.
I have always been treated as if we are as important as a company who might be paying ten times what we are.
I appreciate that Wilke listens to the user community feedback and tries to implement changes based off of that feedback.
I like that providing feedback translates into actions.
They have excellent customer service and products.
The staff at Wilke Global is very reliable.
Wilke Global does a very good job of listening to their clients.
For me, the most important aspect of continuing a partnership with Wilke Global is that they continue to innovate.
They are very open minded to try new things to see if they can get their application to do what I as a client need it to do.
Our solutions cover every aspect of consumer-to-business CRM, including efficient contact capture to ensure rapid issue resolution as well as complete reporting across all channels.
CRS helps you capture the right information to answer questions and resolve issues. Its robust design adapts to your processes and eliminates the complexity of having to integrate multiple tools.Learn More
INCITE allows you to unlock the wealth of information consumers communicate to you. It helps you visualize trends and rapldly explore your data.Learn More
ENLIGHT ensures a consistent and accurate message is shared with consumers. Your entire organization can access a single version of the truth.Learn More
SMART is purpose built for consumer care teams to support social media. It provides you a comprehensive 360 degree view of consumer feedback.Learn More
SPOT helps you maximize every sales opportunity while creating a positive consumer experience. Using store level sales information, SPOT directs consumers nearby to retail locations that have recently sold their specified product.Learn More
The organization had reached a point where the technology used when interacting with consumers was reducing efficiency and dragging down operations. Butterball now uses Wilke Global’s CRS platform, as well as the ENLIGHT knowledgebase, the SPOT product locator tool, live chat functionality and other modules that work in concert with the CRS to create a seamless experience for both staff in the contact center and the consumers, who contact Butterball.Keep Reading