As the leading customer service software provider for consumer brands, Wilke Global supports the entire workflow of today’s consumer affairs professionals. With the most comprehensive suite of offerings for consumer goods customer support, Wilke Global helps hundreds of brands manage their operations, delight consumers, and deliver timely insights.

CRS is flexible and has good functionality. It’s been able to do the things that we want to do with it.
Shannon BuesgensMOM Brands
They are aggressive, solution-oriented, and seek constant customer feedback.
Sheila SullivanCoty Inc.
They are very open minded to try new things to see if they can get their application to do what I as a client need it to do.
Anne StraubeSC Johnson
It’s a perfect fit in terms of what we need to do and how we need to keep track of consumers.
Linda BuffaShurTech
I am very pleased with the services provided. They are excellent communicators as well.
Linda PorterRevlon
The people at Wilke Global are very helpful.
Lorie SmithSpartan Stores, Inc.
Wilke listens and there’s innovation, but the pinnacle for me would be their service.
Amy MorganBeiersdorf USA
Wilke Global’s customer service is excellent.
Louise Zelek
I have always been treated as if we are as important as a company who might be paying ten times what we are.
Penny HennessyRich Products Corporation
I think CRS is perfect. It does everything we need it to do.
CJ StaffordStafford Communications

Our Products

Our solutions cover every aspect of consumer-to-business CRM, including efficient contact capture to ensure rapid issue resolution as well as complete reporting across all channels.

CRS helps you capture the right information to answer questions and resolve issues. Its robust design adapts to your processes and eliminates the complexity of having to integrate multiple tools.

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INCITE allows you to unlock the wealth of information consumers communicate to you. It helps you visualize trends and rapldly explore your data.

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ENLIGHT ensures a consistent and accurate message is shared with consumers. Your entire organization can access a single version of the truth.

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SMART is purpose built for consumer care teams to support social media. It provides you a comprehensive 360 degree view of consumer feedback.

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SPOT helps you maximize every sales opportunity while creating a positive consumer experience. Using store level sales information, SPOT directs consumers nearby to retail locations that have recently sold their specified product.

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Case Studies



June 23, 2016 | Client: Butterball |

The organization had reached a point where the technology used when interacting with consumers was reducing efficiency and dragging down operations. Butterball now uses Wilke Global’s CRS platform, as well as the ENLIGHT knowledgebase, the SPOT product locator tool, live chat functionality and other modules that work in concert with the CRS to create a seamless experience for both staff in the contact center and the consumers, who contact Butterball.

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