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As the leading customer service software provider for consumer brands, Wilke Global supports the entire workflow of today’s consumer affairs professionals. With the most comprehensive suite of offerings for consumer goods customer support, Wilke Global helps hundreds of brands manage their operations, delight consumers, and deliver timely insights.

I appreciate that Wilke listens to the user community feedback and tries to implement changes based off of that feedback.
Joanna GrennesKellogg's
Wilke Global does a very good job of listening to their clients.
Donna SkidmoreDole Food Company, Inc.
They come up with creative solutions to meet client needs.
Beth ZiffPremiere Response
The support structure provided at Wilke Global is awesome. They help us make all the changes we need.
Rick RestoTrident Seafoods Corporation
As far as Wilke’s software is concerned, I love the ability and flexibility of the features.
Kimberly BacoteAryzta Otis Spunkmeyer LLC
I like the system of course, and the technology that Wilke Global provides.
Willie BarberTyson Foods Inc.
They are aggressive, solution-oriented, and seek constant customer feedback.
Sheila SullivanCoty Inc.
We’ve been with them 20 years and I wouldn’t think of going any place else.
Patricia LombardoSargento Foods Inc.
Wilke Global seems to be the number one system used in the food and beverage industry, and is well-known and respected.
Nancy Folkerts
I have always been treated as if we are as important as a company who might be paying ten times what we are.
Penny HennessyRich Products Corporation

Our Products

Our solutions cover every aspect of consumer-to-business CRM, including efficient contact capture to ensure rapid issue resolution as well as complete reporting across all channels.

CRS helps you capture the right information to answer questions and resolve issues. Its robust design adapts to your processes and eliminates the complexity of having to integrate multiple tools.

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INCITE allows you to unlock the wealth of information consumers communicate to you. It helps you visualize trends and rapldly explore your data.

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ENLIGHT ensures a consistent and accurate message is shared with consumers. Your entire organization can access a single version of the truth.

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SMART is purpose built for consumer care teams to support social media. It provides you a comprehensive 360 degree view of consumer feedback.

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SPOT helps you maximize every sales opportunity while creating a positive consumer experience. Using store level sales information, SPOT directs consumers nearby to retail locations that have recently sold their specified product.

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Case Studies

Turkey-Butterball

Butterball

June 23, 2016 | Client: Butterball |

The organization had reached a point where the technology used when interacting with consumers was reducing efficiency and dragging down operations. Butterball now uses Wilke Global’s CRS platform, as well as the ENLIGHT knowledgebase, the SPOT product locator tool, live chat functionality and other modules that work in concert with the CRS to create a seamless experience for both staff in the contact center and the consumers, who contact Butterball.

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