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As the leading customer service software provider for consumer brands, Wilke Global supports the entire workflow of today’s consumer affairs professionals. With the most comprehensive suite of offerings for consumer goods customer support, Wilke Global helps hundreds of brands manage their operations, delight consumers, and deliver timely insights.

Wilke Global does a very good job of listening to their clients.
Donna SkidmoreDole Food Company, Inc.
Wilke Global seems to be the number one system used in the food and beverage industry, and is well-known and respected.
Nancy Folkerts
For me, the most important aspect of continuing a partnership with Wilke Global is that they continue to innovate.
Ellyn ScottCrayola
We’ve been with them 20 years and I wouldn’t think of going any place else.
Patricia LombardoSargento Foods Inc.
Wilke Global’s customer service is excellent.
Louise Zelek
We depend on Wilke’s quick response…
Alice Cain-MooreNorwegian Cruise Lines
They are aggressive, solution-oriented, and seek constant customer feedback.
Sheila SullivanCoty Inc.
They are innovative, endlessly so.
John CronceJockey International Inc.
They are very open minded to try new things to see if they can get their application to do what I as a client need it to do.
Anne StraubeSC Johnson
The support structure provided at Wilke Global is awesome. They help us make all the changes we need.
Rick RestoTrident Seafoods Corporation

Our Products

Our solutions cover every aspect of consumer-to-business CRM, including efficient contact capture to ensure rapid issue resolution as well as complete reporting across all channels.

CRS helps you capture the right information to answer questions and resolve issues. Its robust design adapts to your processes and eliminates the complexity of having to integrate multiple tools.

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INCITE allows you to unlock the wealth of information consumers communicate to you. It helps you visualize trends and rapldly explore your data.

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ENLIGHT ensures a consistent and accurate message is shared with consumers. Your entire organization can access a single version of the truth.

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SMART is purpose built for consumer care teams to support social media. It provides you a comprehensive 360 degree view of consumer feedback.

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SPOT helps you maximize every sales opportunity while creating a positive consumer experience. Using store level sales information, SPOT directs consumers nearby to retail locations that have recently sold their specified product.

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Case Studies

Turkey-Butterball

Butterball

June 23, 2016 | Client: Butterball |

The organization had reached a point where the technology used when interacting with consumers was reducing efficiency and dragging down operations. Butterball now uses Wilke Global’s CRS platform, as well as the ENLIGHT knowledgebase, the SPOT product locator tool, live chat functionality and other modules that work in concert with the CRS to create a seamless experience for both staff in the contact center and the consumers, who contact Butterball.

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