+1.800.860.6901

As the leading customer service software provider for consumer brands, Wilke Global supports the entire workflow of today’s consumer affairs professionals. With the most comprehensive suite of offerings for consumer goods customer support, Wilke Global helps hundreds of brands manage their operations, delight consumers, and deliver timely insights.

The people at Wilke Global are very helpful.
Lorie SmithSpartan Stores, Inc.
I like the ease of their system, it is very user-friendly.
Karen SimmonsYokohama Tire Corporation
I have always been treated as if we are as important as a company who might be paying ten times what we are.
Penny HennessyRich Products Corporation
I appreciate that Wilke listens to the user community feedback and tries to implement changes based off of that feedback.
Joanna GrennesKellogg's
I like that providing feedback translates into actions.
Vanessa PelnarCoty Inc.
They have excellent customer service and products.
Michael ReyesBumble Bee Foods, LLC
The staff at Wilke Global is very reliable.
Patrice FehlThe Hershey Company
Wilke Global does a very good job of listening to their clients.
Donna SkidmoreDole Food Company, Inc.
For me, the most important aspect of continuing a partnership with Wilke Global is that they continue to innovate.
Ellyn ScottCrayola
They are very open minded to try new things to see if they can get their application to do what I as a client need it to do.
Anne StraubeSC Johnson

Our Products

Our solutions cover every aspect of consumer-to-business CRM, including efficient contact capture to ensure rapid issue resolution as well as complete reporting across all channels.

CRS helps you capture the right information to answer questions and resolve issues. Its robust design adapts to your processes and eliminates the complexity of having to integrate multiple tools.

Learn More

INCITE allows you to unlock the wealth of information consumers communicate to you. It helps you visualize trends and rapldly explore your data.

Learn More

ENLIGHT ensures a consistent and accurate message is shared with consumers. Your entire organization can access a single version of the truth.

Learn More

SMART is purpose built for consumer care teams to support social media. It provides you a comprehensive 360 degree view of consumer feedback.

Learn More

SPOT helps you maximize every sales opportunity while creating a positive consumer experience. Using store level sales information, SPOT directs consumers nearby to retail locations that have recently sold their specified product.

Learn More

Case Studies

Turkey-Butterball

Butterball

June 23, 2016 | Client: Butterball |

The organization had reached a point where the technology used when interacting with consumers was reducing efficiency and dragging down operations. Butterball now uses Wilke Global’s CRS platform, as well as the ENLIGHT knowledgebase, the SPOT product locator tool, live chat functionality and other modules that work in concert with the CRS to create a seamless experience for both staff in the contact center and the consumers, who contact Butterball.

Keep Reading

Recent Articles

CONTACT US